If your order is below aprox? If it's over either that price or weight, it will be sent by our courier, in which case the following areas will be subject to a surcharge: Northern Ireland, the Scottish Highlands, Isle of Man, and Channel Islands Also postcodes AB 30-38 and AB 44-56, FK17-21, G83, IV1-29 IV 30-32 AND IV33-99, KA27,28 KW 15-99, PA20-99 PH 17-32 AND PH 34-48, PH 33, PH 49-99, TR 21-25 AND ALL ZE POSTCODES. Our website features an extensive online Help section which covers all eventualities with orders; together with easy to complete forms to enable us to address any problems in as quick an efficient a time frame as possible. The item should be in an unopened and unused condition and you should notify us within 14 days that you wish to return the item to us. Please be aware that after bank holidays there is always a backlog of orders for us to work through.
Usually this is due to a courier being unable to locate an address, and unfortunately problems can from time to time be encountered when using any third-party courier service. Please note that should a parcel be lost it takes 14 days before we can claim for the lost parcel.
We will discuss the matter directly with you to ensure that you receive the minimum of inconvenience. Please do not send any faulty items to us directly as this may cause a significant delay in resolving the matter. We aim to resolve this type of problem in as timely a manner as possible.
There are a number of circumstances when you may wish to cancel and/or return goods ordered. Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. Please also note it is your responsibility to get the item back to us at your cost in a new undamaged condition.
When returning goods, we recommend that you use a courier or deliver them personally to our Head Office. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit. Order Cancellation or Changes to Orders. Once an order has been placed it will be processed almost immediately. This means if you wish to cancel the order you will need to send the goods back to us once received.
D-D RO Booster Pump Head (RUW000) Replacement Reverse Osmosis Membrane Aquarium. H2Ocean Compact ATO Automatic Water Top Up Pump System Aquarium Fish Tank. POLYP LAB POLYP-BOOSTER 100ml CORAL INVERTS FISH FEED AMINO ACIDS REEF SALTWATER. ClariSea Manual Fleece Filter High Efficiency Clear Water Aquarium Fish Tank.Be the first to know about the latest news, new products and more! This listing is currently undergoing maintenance, we apologise for any inconvenience caused.